ModMail Commands
We highly recommend you read through ModMail & Bring-in in its entirety first.
On this page, we'll go through all ModMail configuration commands, which are:
Config ModMail Module (/config modmail module)
/config modmail module)By default, only members with the Administration permission can use this command.
Configure the ModMail module.
state: Whether new ModMail tickets can be created or not.
perms_role: The role that will be required to execute ModMail & Bring-in ticket commands.
logs_channel: The channel where all ModMail message logs will be sent.
naming_type: The type of ModMail & Bring-in ticket channel naming; this can be Usernames (#elysianxiv) or Numbers (#ticket-0297).
Add ModMail Category (/config modmail add_category)
/config modmail add_category)By default, only members with the Administration permission can use this command. Additionally, the ModMail module must first be configured before using this command.
Add a new ModMail category.
category: The category that ModMail ticket channels will be created in.
name: The name of the new category.
description: The description of the new category.
mentions_content: The mentions that will be sent when a new ticket of this category is created. Mention however many roles in like so: <@&ROLEID> <@&ROLEID>.
transcript_channel: The channel where all transcripts of this category's tickets will be sent.
Character Limits
name: maximum of 100 characters
description: maximum of 400 characters
mentions_content: maximum of 250 characters
Remove ModMail Category (/config modmail remove_category)
/config modmail remove_category)By default, only members with the Administration permission can use this command. Additionally, the ModMail module must first be configured before using this command.d.
Remove an existing ModMail category.
category: The name of the category to be removed. This is an autocomplete, so it will show you a list of all categories.
ModMail Blacklist User (/config modmail blacklist)
/config modmail blacklist)By default, only members with the Administration permission can use this command. Additionally, the ModMail module must first be configured before using this command.
Blacklist a user from creating ModMail tickets.
user: The user to be blacklisted from ModMail.
ModMail Unblacklist User (/config modmail unblacklist)
/config modmail unblacklist)By default, only members with the Administration permission can use this command. Additionally, the ModMail module must first be configured before using this command.
Unblacklist a blacklisted user from creating ModMail tickets.
user: The user to be unblacklisted from ModMail.
Last updated