Tickets

Not a fan of ModMail, and/or want to use more traditional tickets? This module allows just for that! You can create as many single- or multi-category ticket panels as your heart desires.


Config Ticket Module (/config ticket module)

By default, only members with the Administration permission can use this command.

Configure the Tickets module.

transcript_channel: The channel where all ticket transcripts will be sent.


Create Single-category Ticket Panel (/config ticket create_single)

By default, only members with the Administration permission can use this command. Additionally, the Ticket module must first be configured before using this command.

Create a single-category ticket panel.

category: The category that all tickets from this panel will be created in.

mentions_role: The role that will be mentioned when a ticket from this panel is created.

admin_role: This panel's admin role which can delete tickets.

panel_name: The name of this ticket panel message.

description: The description of this ticket panel message.

author_icon: The image to be used as this panel message's author icon.

thumbnail: The image to be used as this panel message's thumbnail.

image: The image to be set for this panel message.

footer: The footer text to be used in this panel message.

footer_icon: The image to be used as this panel message's footer icon.

button_text: The text to be used in this panel's ticket creation button.

button_emoji: The emoji to be used in this panel's ticket creation button.

Character Limits

panel_name: maximum of 256 characters

description: maximum of 4096 characters

footer: maximum of 500 characters

button_text: maximum of 100 characters


Create Multi-category Ticket Panel (/config ticket create_multi)

By default, only members with the Administration permission can use this command. Additionally, the Ticket module must first be configured before using this command.

Create a multi-category ticket panel.

mentions_role: The role that will be mentioned when a ticket from this panel is created.

admin_role: This panel's admin role which can delete tickets.

panel_name: The name of this ticket panel message.

description: The description of this ticket panel message.

author_icon: The image to be used as this panel message's author icon.

thumbnail: The image to be used as this panel message's thumbnail.

image: The image to be set for this panel message.

footer: The footer text to be used in this panel message.

footer_icon: The image to be used as this panel message's footer icon.

Character Limits

panel_name: maximum of 256 characters

description: maximum of 4096 characters

footer: maximum of 500 characters


Ticket Add (/ticket add)

By default, only members with the Administration permission can use this command. Additionally, the Ticket module must first be configured before using this command.

Add a member or role to a ticket.

target: The member or role to be added to this ticket.


Ticket Remove (/ticket remove)

By default, only members with the Administration permission can use this command. Additionally, the Ticket module must first be configured before using this command.

Remove a member or role from a ticket.

target: The member or role to be removed from this ticket.

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